Shopping online with Natural Weigh


We are extremely excited to announce our zero waste online webshop – allowing you to order anywhere in the country! We offer a UK wide delivery service, or if you are local you can order online and collect it in store. Please read the information here so you understand the process and your options for online shopping.

 

Shopping & quantities

None of our products are held in packaging in the shop, and all purchases are made by weight. On our website, all products can be ordered per 100g, and prices are displayed per 100g. If you would like 300g of a product, simply add 3 x 100g to the shopping cart. This can be done by adding 3 100g to the cart on the product page, or by clicking on the shopping basket in the top right of your screen. This will take you to your basket, where you can choose the quantity you like, and click ‘update cart’. Changing quantity in the shopping cart is the best option if you are ordering a large number of items.

Shipping & Delivery

Shipping for all orders is charged at a flat rate of £5.99, and we only deliver to the UK. Once your order has been made we will pick and pack it within 2 working days (in most cases it will be the same day) and ship via Royal Mail or suitable courier (depending on size of order). Your order may require someone present at the delivery address to receive your order depending on the value and service used. If no one will be in to receive it, you can re-arrange delivery free of charge with Royal Mail for a more convenient day. If you have any questions about delivery or special requirements, please do contact us to discuss.

All orders will be packed in kraft paper bags, shipped in cardboard boxes, and sealed with paper tape. All material used is 100% recyclable, and plastic free. We even reuse the packing material we receive from our suppliers to pack your orders.  Kraft paper is not bleached so minimises the use of harsh chemicals in its production, making them a more environmentally friendly option. We are also more than happy for you to send back our packaging for us to add to our compost or recycle!

Unfortunately, we cannot offer any of our donated glass jars for delivery to customers due to the weight and fragile nature of glass.

 

Collection

You can order and pay for all your goods online, and come and collect it at your convenience. We will do all the picking packing and weighing for you, and pack your order in kraft paper bags. Your order will be ready to collect the next working day from us, and we will hold onto it for 1 week from your purchase date for collection. Collection can be made from our shop in Crickhowell (Tuesday to Saturday 9:30am to 5:30pm). If the collection has not been made (or you haven’t been in touch to ask us to hold on to your order) we will cancel and refund your order.

If you would like to use some of our donated glass jars, or would like to collect on a specific date, please let us know in the order notes (on the right-hand side of the ‘checkout’ page).

 

Allergen Information

At Natural Weigh, we operate in a small premises which contains gluten, wheat, soya, nuts and peanuts. Although we do not store or pack these products in conjunction, there is a risk of cross contamination within our shop. We therefore advise that our products are not suitable for those who are very sensitive to these allergens. We maintain high levels of food hygiene and have a level 5 rating from the Food Standards Agency. If you would like any further information, please contact us on hello@naturalweigh.co.uk.

Returns & Refunds

Natural Weigh aims to provide high-quality produce and service.  If you are not happy with an order you receive please let us know on hello@naturalweigh.co.uk.  If the order is damaged or not as described we offer a full refund on receipt of photographic evidence.