Shopping & quantities
We don't hold products in packaging in the shop, and all purchases are made by weight. On our website, you can order all products per 100g, and prices are displayed per 100g (unless otherwise specified). If you would like 300g of a product, simply add 3 x 100g to the shopping cart. You can do this by adding 3 of a product to the cart on the product page, or by clicking on the shopping basket in the top right of your screen. This will take you to your basket, where you can choose the quantity you like, and click ‘update cart’. Changing quantity in the shopping cart is the best option if you are ordering a large number of items.
Shipping & Delivery
We charge shipping for all orders at a flat rate of £5.99, and we only deliver to the UK. Once your order has been made we will pick and pack it within 2 working days (in most cases it will be the same day) and ship via DPD. You should receive your order within four working days. If you have not received it, please let us know on email@example.com. Your order may require someone present at the delivery address to receive it. If no one will be in to receive it, you can re-arrange delivery free of charge with DPD for a more convenient day. If you have any questions about delivery or special requirements, please do contact us to discuss.
We pack all orders in kraft paper bags, shipped in cardboard boxes, and sealed with paper tape. All material used is 100% recyclable, and plastic free. We even reuse the packing material we receive from our suppliers to pack your orders. Kraft paper is not bleached so minimises the use of harsh chemicals in its production, making them a more environmentally friendly option. We are also more than happy for you to send back our packaging for us to add to our compost or recycle!
Unfortunately, we cannot offer any of our donated glass jars for delivery to customers due to the weight and fragile nature of glass.
You can order and pay for all your goods online, and come and collect it at your convenience. We will do all the picking, packing and weighing for you, and pack your order in kraft paper bags. Your order will be ready to collect the next working day from us. We will hold onto it for 1 week from your purchase date for collection. You can collect it from our shop in Crickhowell (Monday to Saturday 9:30am to 5:30pm). If you do not collect your order (and you haven’t been in touch to ask us to hold on to it) we will cancel and refund your order.
If you would like to use some of our donated glass jars, or would like to collect on a specific date, please let us know in the order notes (on the right-hand side of the ‘checkout’ page).
At Natural Weigh, we operate in a small premises which contains gluten, wheat, soya, nuts and peanuts. Although we do not store or pack these products in conjunction, there is a risk of cross contamination within our shop. We therefore advise that our products are not suitable for those who are very sensitive to these allergens. We maintain high levels of food hygiene. If you would like any further information, please contact us on firstname.lastname@example.org.
Returns & Refunds
At Natural Weigh we aim to provide high-quality produce and service. If you are not happy with an order you receive please let us know on email@example.com. If your order is damaged or not as described we offer a full refund on receipt of photographic evidence.